Please fill out the form below. We review all submissions to help improve our services and customer experience.
Feedback, Compliments & Complaints
At Mount Isa Airport, we’re committed to delivering great service for all travellers and partners. Your feedback helps us improve and continue meeting the needs of our community.
To share a compliment, offer feedback or make a suggestion, please complete the form below or email us at info@isaairport.com.au
Feedback Form
Need Help?
Got questions about your journey through Mount Isa Airport? We've gathered the top FAQs to help you cruise through the terminal with ease.
What are the terminal opening hours?
The terminal opens in line with flight schedules. Access may be restricted outside these times.
Does Mount Isa Airport observe daylight saving?
No, Mount Isa operates on Queensland time (AEST) all year.
Is smoking allowed at the airport?
Smoking is not permitted inside the terminal. Designated smoking areas are available outside.
Is there free Wi-Fi at the airport?
Yes, complimentary Wi-Fi is available throughout the terminal.
Are there ATMs available?
No, please be aware that there are no ATMs located inside the terminal.
Who manages the airport?
Mount Isa Airport is owned and operated by Queensland Airports Limited.
How can I provide feedback?
You can share feedback through the online form on our website or speak with a staff member.
Are there baby-change facilities?
Yes, parenting rooms are located near Check-in and in the Departures Lounge.
Are there charging stations for devices?
Yes, charging points are available by Check-in and in Cloverleaf Café. View the terminal map here.
Does Mount Isa Airport have accessible facilities?
Yes, the terminal is wheelchair accessible with accessible restrooms and parking spaces close to the terminal. You can take a 360-walk through before you arrive, here.
Can I request assistance at the airport?
Yes, please advise your airline when booking or at check-in. Airline staff will help with boarding and disembarking.
Are service animals allowed?
Yes, accredited assistance animals are welcome in the terminal and onboard.
Is accessible parking available?
Yes, accessible parking spaces are available near the terminal.
